Return Policy

 

Your satisfaction is our priority. We take great pride in the quality of our products and the care we put into every order. However, we understand that sometimes things don’t go quite as expected — and we're here to help make it right.

How to Start a Return

If you’re not fully happy with your purchase, please reach out to our support team at contact us -page within 30 days of receiving your order. Kindly include:

  • Your order number

  • A brief explanation of the issue

  • Photos of any damaged, defective, or incorrect items

We'll review your request and guide you through the next steps.

Customized Items

Please note that custom-made or personalized items are non-returnable and non-refundable, unless they arrive damaged or with a clear manufacturing defect. These products are uniquely made just for you, so we hope you understand our limitations in this area.

Important Notes

  • Returns must be initiated by email before sending anything back. Unapproved returns may not be eligible for a refund.

  • Items must be unused, in original condition, and returned in their original packaging.

  • Refunds are issued to the original payment method once we receive and inspect the returned item.

  • Return shipping costs are the responsibility of the customer, unless we’ve made an error or the item is defective.

  • Please clearly mark your package with "RETURNED ITEM" to avoid unnecessary customs or processing delays.

Special Return Exceptions

We understand that choosing the perfect accessory—especially something like eyewear—can be a bit tricky. That’s why we offer free returns on all eyewear purchases. If the style or fit isn't quite right, just contact us within 30 days of delivery and we’ll provide a prepaid return label along with step-by-step instructions.

Still Have Questions?

We’re always here to support you. If you’re unsure about anything, don’t hesitate to reach out at contact us -page. We’ll respond as soon as we can.